HOME
CORPORATE EVENTS
MEET THE BOYS
OTHER EVENTS
MERCHANDISE
ABOUT US
MESSAGE BOARD
CONTACT

Tel: +44 (0) 20 7434 1100
(office hours)

or e-mail by clicking here

23 Noel Street
Soho
London W1F 8GT
Fax: +44 (0) 20 7434 1200

Our Returns Policy
This applies to items purchased from 4poofsandapiano. Our 7 day "no quibbles" guarantee

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.

Conditions of Use & Welcome to 4 Poofs and a Piano

4 Poofs and a Piano and its affiliates provide access to the 4 Poofs and a Piano website (the "website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the 4 Poofs and a Piano website. By using the 4 Poofs and a Piano website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future 4 Poofs and a Piano service (eg: Wish list or Marketplace), you will also be subject to the guidelines and conditions applicable to that service.

1.Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.4 Poofs and a Piano reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy
Please review our Privacy Notice, which also governs your visit to 4 Poofs and a Piano , to understand our practices.

3. Ordering
After you purchase a product from us for the first time, we will automatically activate ordering for you. Ordering is the fastest and easiest way to order products safely and securely from 4 Poofs and a Piano . If you are using a public or shared computer terminal, we strongly recommend that you deactivate when you are not at the computer.

4. Access to 4 Poofs and a Piano
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. Licence for website access
4 Poofs and a Piano grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of 4 Poofs and a Piano . This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of 4 Poofs and a Piano and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising 4 Poofs and a Piano 's or its affiliates' names or trademarks without the express written consent of 4 Poofs and a Piano . Any unauthorised use terminates the permission or license granted by 4 Poofs and a Piano .You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of 4 Poofs and a Piano as long as the link does not portray 4 Poofs and a Piano , its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any 4 Poofs and a Piano logo or other proprietary graphic or trademark as part of the link without our express written consent.

6. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not 4 Poofs and a Piano , are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

to cause annoyance, inconvenience or needless anxiety

7. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. 4 Poofs and a Piano reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you grant 4 Poofs and a Piano and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant 4 Poofs and a Piano and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to 4 Poofs and a Piano , including the execution of deeds and documents, at the request of 4 Poofs and a Piano .You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to 4 Poofs and a Piano :

(i) the content and material is accurate;
(ii) use of the content and material you supply does not breach any applicable 4 Poofs and a Piano policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify 4 Poofs and a Piano and its affiliates for all claims brought by a third party against 4 Poofs and a Piano or its affiliates arising out of or in connection with a breach of any of these warranties.

8. Defamation claims
Because 4 Poofs and a Piano lists of products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, 4 Poofs and a Piano operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, 4 Poofs and a Piano will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

9. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of 4 Poofs and a Piano , its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of 4 Poofs and a Piano and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of 4 Poofs and a Piano , our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without 4 Poofs and a Piano 's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without 4 Poofs and a Piano 's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without 4 Poofs and a Piano 's express written consent.

10. Copyright claims
4 Poofs and a Piano and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

11. Our contract
When you place an order to purchase a product from 4 Poofs and a Piano , we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

12. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

13. Customs
When ordering goods from 4 Poofs and a Piano for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from 4 Poofs and a Piano , you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see Customs Information. Conditions Relating to Both Your Use of 4 Poofs and a Piano and Sales to You

14. Children
4 Poofs and a Piano does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use 4 Poofs and a Piano only with the involvement of a parent or guardian.

15. Other businesses
Parties other than 4 Poofs and a Piano and its subsidiaries operate stores, provide services, or sell product lines on this website. For example, businesses and individuals offer products on Marketplace, zShops and Auctions. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of, any of these businesses or individuals or the content of their websites. 4 Poofs and a Piano does not assume any responsibility or liability for the actions, product, and content of any of these and any other third parties. You can tell when a third party is involved in your transactions, and we may share customer information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.

16. Electronic communications
When you visit 4 Poofs and a Piano or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. Losses
4 Poofs and a Piano will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. 4 Poofs and a Piano does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

18. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

19. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

20. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

21. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.